delivery & returns

Standard delivery UK Mainland

  •  3-5 working days
  • £4.49
  • Orders over £35 are free
     

Standard Scottish Highlands

  •  3-5 working days
  • £11.05
  • Orders over €25 are free

Standard Scottish Offshore

  •  3-5 working days
  • £14.50

Standard delivery Northern Ireland

  •  3-5 working days
  • £9.49

Standard delivery Ireland

  •  3-5 working days
  • €15.99

Standard Isle Of Wight

  •  3-5 working days
  • £13.00

Standard Isle Of Man

  •  3-5 working days
  • £22.00

Standard Channel Isles, Alderney, Herm & Sark

  •  3-5 working days
  • £30.00

Express Delivery UK Mainland (1 -2 working days)

  • £6.49
  • Express delivery orders must be placed before 1pm Monday to Thursday (excluding Bank Holidays).
  • For orders over £35 Express Delivery is reduced to £5.49

 

When will I receive my delivery?

Once despatched your parcel should arrive the following working day, between 8am to 6pm. Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated hours or the following working day. Our couriers do not deliver on bank holidays.

APC will send you a text and email notification on the morning of your delivery – This will include your consignment number and your 2 hour time slot for delivery.

You can manage your delivery using your consignment number and post code at our courier APC’s website. You will be able to see up to date information about the progress of your delivery including:

  • Estimated two hour time slot for your delivery.
  • The driver stop number for your delivery along with live tracking of your courier driver using the ‘Pinpoint your delivery’ service.

Please note: If your delivery address is in the Scottish Highlands & Islands, delivery may take two working days from the point of despatch.

What if I am not at home to sign for my order?

Our couriers are required to obtain a signature upon delivery unless you have given them delivery instructions.

You can request the following options by calling APC on 0800 37 37 37.

  • Change delivery date
  • Leave with neighbour
  • Leave in safe place
  • Collect from depot

If this is not possible APC will attempt delivery and will leave a card. You will also receive a text and email notification to let you know that they missed you.

To rearrange delivery visit APC’s website, or call 0800 37 37 37.

If you receive a calling card/email/text after an attempted delivery, you have the following options at https://apccalled.com/

  • Reschedule delivery
  • Collect from depot

Can I choose a delivery slot?

No, however APC will text and/or email you an estimated two hour time slot the morning of your delivery.

 

Returns

All purchases from REUZEL are covered by our 30-day No Quibble returns policy. Return your product within 30 days of receiving it to receive a full refund.

We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we can not issue a refund for lost or damaged items.

REGRETTABLY, WE ARE UNABLE TO COVER THE POSTAGE COSTS OF RETURNS.

Phone us on 01392 365 177 to arrange a returns form.

Returns address

Red Hot Products Ltd

Unit 3-4, Jacks Way

Hill Barton Business Park

Clyst St Mary

Exeter

EX5 1FG